Making people look good
It is my purpose in the next few days to make my boss look good.
She has to go to MapleleafLand(on short notice) for a work conference. they get to meet the man behind the money, and share their vision about where the company should go and where it should be in the future. Of course, including where will support be in that future? Politics plays alot in this big picture, because in reality, she’s going over there not just to meet people, but to ensure at least the medium term future of 8 people’s jobs, including mine.
So I am putting together the documents I have spent months laboring over into one big document, doing up some fancy covers, and binding it all. I am looking forward to putting this all together. I like challenges, I want to impress people with it, and I want to make sure that X. looks good. Ten copies for all these nice people. The Team meeting we had yesterday was great We discussed a few small things to do with support, then got on to discussing things like Support’s team objectives. I think this group of people that we have working for us now are some of the best.
Customer Support Charter
To provide a professional, friendly and efficient service to all customers at all times continually exceeds the standard
1: Customer retention in order to sustain a viable and ongoing business
2: Resolve conflict
3: Be professional and helpful at all times and in all situations
Its nothing too fancy, as the KISS acronym states, keep it simple stupid. I’ll have a draft of everything tonight ready once I put the bits together in the right order.
During the couple of weeks off from doing the blog thing, I worked on my computer for work only. At the end of the day I walked away and read books. I read a few whilst I was in the “zone” - like the latest Harry Potter novel, which was suitably dark. Also found a book which would be useful to aid my weight loss. I have lost some weight.. or at least.. a dress size. Which amazes me, because I haven’t done alot recently in my mind to lose the weight. I have changed my eating habits over the last year to re-educate my body. After those blood tests which told me that I was Carbohydrate Sensitive, and then I was told I had to eat certain foods etc. Without knowing WHY I had to do these things. “to lose weight” is not good enough for me.
I went out with friends on saturday to discuss a business plan by my partner, and after lunch, we went browsing at a bookshop. Since we are all book worms, gamers and geeks, this is a natural place to go after lunch. I was looking for 2 things, a book for french classes (dictionary) and a book of recipes for High protein, Low Carbohydrate eating plans. I found something called Protein Power. I read it in less than a day and now I understand so much.
Protein = good ; carbohydrates = bad. Especially for people who have sluggish metabolisms (like me). You still get carbo’s from regular fruit and veges, but its the extra stuff that has to be cut out, like the rice, pasta and giant potatoes etc. I have to learn how to cook around meat and fish dishes. Its not so hard. I have slowly been making that transition. After tomorrow, there is no pasta in the house, No rice. I’ll allow bread because my partner really doesn’t have the same problem I do. He’s just a computer programmer that doesnt exercise… which i think reflects most of the population of computer people anyways.
I have work to complete, and this is just filling in time until I can sit on the floor with my bits of paper scattered around me and plan my master piece.