one of those days
Ever get those days when everyone you talk to is an asshat? They get riled up about the smallest details, and deny everything to the point where they make themselves look completely idiotic.
Today I took some abuse personally and questioned back in an agressive manner the infallibility of the bank after the customer stated that we were lying about why we charged the $11 fee on his account after his master card was declined 21 days in a row when we tried to make an attempt to remove money from his account.
Not only did I do that, I also refused to back down on the fee, even though he had been a good payer prior to his call, and didn’t offer to credit it back. I guess I don’t appreciate being called a liar when fees and charges are set out in the customer information and agreement.
I think perhaps that this was my bad call for the week. I shouldn’t have done what I did, but sometimes it’s really hard not to take the abuse personally after such a discussion. It wasn’t the first time today that I had a difficult customer, but I did have someone listening to my call and I know that there’ll be the negative feedback - and I’ll score badly for that call. I am not perfect, but I try to be, and I think perhaps I push myself too hard at times - A constant need to be the best at everything I do can at times really be a pain.. emotionally and psychologically. I do wonder if this has affected other areas of my life.
The meeting went better than planned, everyone is enthused for the most part. Still, I can’t help but feel there are some quarters where there is a lack of enthusiasm. I don’t if there’s anything that can be done to change it, but discussion of the matter would only lead to denial. Perhaps time to reflect on reactions and replies would give a better clue as to why assumption are made would be a great idea at this stage. Because right now, it feels like everything is a fight, but through inaction and words.
Dinner tonight with K. Should make me feel much better about myself and the world.