Another lori update!
No miserable posts today, I am defying David and going to ensure he can keep his most depressing blog of 2004 award as I am not going for the 2005 awards. I’ve worked most of the weekend and got some nice doubletime. What is going to kill me is the tax. *faints*
I haven’t started packing to move yet! I am not taking half the clothes I own since they’re a bit big now.. I will be giving most of them to vinnie de pauls and some to a friend of mine, who reads this blog! So Wifey! That black zipup jacket is yours if you want it.
Hugs to Hugh! I was typing this as you tagged me 
I had my QPA today (quarterly performance appraisal), my first appraisal in 6 months.. perhaps we can call it a HYPA, (half year performance appraisal). I received the suitable amount of paper to do with my JD (job description), the QCL (quality call listening) standards, the KPI’s (key performance indicators) AND the QP (quarter promises) choices! Please bring your own acronym dictionary to this meeting and be prepared to listen to your boss talk generically about non specific work related practices (his words not mine).
I love my team leader, he rocks, but the words he uses, either don’t exist, or he uses them in the wrong context entirely which lead me to phase in and out of consciousness when he was talking to me about goals, performances, and questioning my decisions for credit notes. I made my life easier and told him what I needed to improve on. It just cuts down to the facts without the all the froofroo.
After my QPA (I don’t get to do MCS with staff until April yet) He asked me to do some bits and pieces and as I was wandering through printing up bits of paper to stick on files, he asked me “have you worked with anyone like me before?” I wandered past his desk and dropped some paperwork on it. “Yes, i have” “how did you deal with him/them” “I let him make decisions, and then I cleaned up after him” My team leader laughed and decided it was a good time to answer the phone ending that conversation.
I need to comment that for a company that has been praised (by the ACA) for writing external customer care documents for our customers which are in plain readable english, it is amazing that they are unable to do the same for the staff. I had to choose some critical key resposibility and make that my duty to write an action plan to achieve it. I looked at the list, and I am no slouch, my english, business writing skills, are up there with the best - but bugger me! I’m reading it thinking what the hell does that mean??
I chose the scariest looking one. I’ll look it up tomorrow and post what i think it means, because when I stare at it long enough, the words run together into some meaningless drivel. For an experiment pick a word, any word, and repeat it quickly for about 5 minutes and it loses its meaning and just becomes a noise. That’s what these sentences and key responsibilities looked like to me!.
I had to committ to some other promises. I chose easy stuff, policy and procedure changes/ideas on how to do our jobs and internal communication. If they are making me work on something hard, I will need some slack time.