The Angry Dieter

I felt much better after ranting about the customer’s last week who told me they were loyal, but wanted to be disconnected from their contract for free so they could port to another company. I think since I have to take these calls which are sent to me by my team, that I might summarise them once a week in a post, just so people understand why they might come across a slightly insane call centre worker!

This week I had several calls, all but one person was unreasonable in their expectations. What topped it off for me, was the man who after screaming at all the consultants he had dealt with, and eventually he got sent to me. For 15 minutes he raved, he ranted, he was probably shaking his fists and I eventually had enough. I told him to stop talking and let me have a shot, because the reason WHY he had issues with his accounts was he wouldn’t stop talking long enough for any one to help.

After the problem was resolved, he then started to rant about, God, Mother Earth and John Howard. He found a way of being christian, and a worshipper of the earth mother and john howard hater all in one. I think he was a hippy, but I can’t be sure. He whined and bitched about the govt, then told me he never voted since he was 18 (he was around my age) and then he told me he was writing a book of poetry. Then read me some. I was the laughing stock of the call centre. “CALL HANDLING SKILLS LORI” was thrown at me by my evil co workers as they laughed.

Just have a couple of things to say on this point. If you don’t vote, then don’t bitch about whatever government is in power. You have no right to bitch. You forgo that right when you choose to either not vote on the ballot properly, or not to vote at all.

Second customer was one involved in the middle of a divorce. It really was another department that should have handled the call considering it was about payment of an account, the man and his X wife were recently broken up and he was trying to change details and to summarise, in the space of 4 days, I had 10 phone calls from them, on Friday, I had 7. In the end, I ended up running out of the call centre for half the afternoon because I didn’t want to talk to them anymore. I can’t do anything until monday, I told them both that, but they still rang. I think however, he is better off without her, she’s nasteh! when I spoke to her, she was like.. cold hard and not someone I would like to cross or meet in a dark street.

Please don’t involve me or my team in your marriage issues, just break the fuck up and move on.

December 17th, 2006 | Category: Work | Subscribe to comments | Leave a comment | Trackback URL