The Angry Dieter

As is my wont, when I am stressed on the real life side of things, my online life gets interrupted and I don’t really do much, or participate much in the online lifestyle. This includes, reading, posting and commenting on my, and other people’s blogs, even forums have suffered. The source of my current stress is of course home and work. I don’t think really there is much else.  Whilst mother dearest breaking her wrist was indeed stressful, and she’s now in the midst of another health scare that I really do not want to participate in, I have found the constant staying at home, cooking on the weekends, going shopping for food, dealing with parents arguing over smoking and the like, is indeed, stressful.

Moving home when you are an adult, like myself is a smart move when paying off credit card debt, and saving money. I am aiming to save enough to pay off the CC, and ensure that I have enough to travel on overseas for several months before considering employment opportunities. This naturally leads to my next stress point which is work.

I would like to rant and rave about it, but what’s the point. The amount of customer contact has increased by.. I don’t know - close to 20% from what it used to be. As a TL - I am forced to take escalated calls from customers who want to rave about the lengthy call cues, their bills, and anything else they can think of whilst they have been on hold for nearly 45 minutes. They are writing down key points whilst they listen to our hold music, and some nice lady telling them about how important their call is to us.

Newsflash - we know the call queues are long. We know you have been on hold for 45+++ minutes, we’re sorry. Very Very Sorry. Shouting at call centre staff about the wait does nothing but make them and sometimes, me, want to cry after being abused for 10 minutes on the phone. Thanks to the woman who screamed at me for 20 minutes over $1.80 that wasn’t refunded back to her account. I’m very glad then you got that off your chest, now please, hang up, and let me try and pull my shattered self together so the consultants sitting near my desk don’t see my face and how I feel, since I have to keep them motivated and flying the flag.

Still I get up every day and go to work. Because today, a man who escalated a call to me, who was angry about some detail about his plan, remembered that I spoke to him 2 yrs ago about his mobile phone issues. He remembered that I tried my best to help him with the phone, and he said thank you, and that now his phone was working, and he appreciated the effort I put into him. That made me smile, and that is why I post tonight, because after a shit 2 weeks at work, he reminded me why I still worked there.

August 3rd, 2007 | Category: Family, Work | Subscribe to comments | Leave a comment | Trackback URL